Terms & Conditions

1. What we do

We provide dining patrons with the ability to make real-time restaurant bookings at all participating restaurants that are within the dinein.pk network. When you search available booking times, dinein.pk will search across the available table inventory provided by the restaurants. Once you complete the booking, we send the restaurant your booking contact details; and we also send you an email confirming the restaurant booking details to you. For each completed and attended booking, you will earn special discounts on your bill. We also help our diners to organize corporate or family events at any restaurant on our panel.

2. Bookings

To start making bookings, you should become a registered user by either setting up an account or by using your facebook account.Bookings made on the dinein.pk website, dinein.pk mobile application(s), or any dinein.pk Booking Widget that appears on any Partner websites or mobile applications are free for all dining patrons.

3. Your Account and Password

Upon becoming a registered User of dinein.pk, it is your responsibility to keep your Login ID and Password secure.

4. No Show Policy

If you fail to arrive at the restaurant where you made your booking and you did not cancel the booking, we will record you as a "No Show" for that particular booking. We will notify you when a "No Show" has been recorded against your name; incase of No Show dinein.pk reserves the right to block your account without any intimation.

5. Cancellation Policy

It is your responsibility to notify the restaurant directly of your change of plans should you need to cancel your booking. You may also cancel a booking by logging into your account settings on the dinein.pk website or mobile application(s) and cancelling the booking or by clicking the cancel booking link in your booking confirmation email.

6. Modifications

Should you wish to modify the number of persons dining or the time of your booking you will need to search for table availability to accommodate your request. If successful you will need to make a new booking and cancel the initial booking.

7. Privacy Policy

As part of using our service, we send service notifications to you regarding each booking. You cannot opt out of these service notifications. Upon making the booking online or through a mobile application, we will send you a confirmation email with the restaurant booking details. Other service notifications you will receive are: No Show notifications, booking cancellation confirmations, and diner feedback emails. dinein.pk takes the security of your personal information very seriously.

8. Usage Guidelines

By using the dinein.pk website, dinein.pk mobile application(s), or any dinein.pk Booking Widget that appears on any Partner websites or mobile applications you agree to use the service to make bookings at participating restaurants and honoring those bookings by arriving at the restaurant on time and paying your account. dinein.pk does not represent that the content of the website, Booking Widgets or mobile application(s) are appropriate or available for use in countries outside of the dining patron's country of residence. If you choose to access the website, Booking Widgets or mobile application(s) from outside of your own country of residence, you are responsible for compliance with foreign and local laws.

9. Site Information

We make every effort to ensure all information displayed on the dinein.pk website, dinein.pk mobile application(s) and Partner Booking Widgets is accurate; however, as considerable information is accessed from our restaurant partners, we are not able to guarantee the accuracy of all information nor are we able to guarantee that the dinein.pk website, dinein.pk mobile application(s) and any dinein.pk Booking Widget that appears on any Partner websites or mobile applications are free of errors or faults. We reserve the right to change information displayed on the dinein.pk website, dinein.pk mobile application(s) and any dinein.pk Booking Widget that appears on any Partner websites or mobile applications (including these Terms of Use) at any time without notice to you. Your continued use of the dinein.pk website, dinein.pk mobile application(s) and any dinein.pk Booking Widget that appears on any Partner websites or mobile applications after changes to these Terms of Use constitutes acceptance of such change.

10. Information you submit

If you submit information to dinein.pk you agree the information may be used, reproduced and disclosed by us for whatever purpose without us paying or acknowledging you as the source. By submitting information to dinein.pk you warrant that you have control of the rights to the information and you will indemnify dinein.pk for any claims resulting from the information you submit. You will be able to submit feedback for a restaurant that you have made a booking for after you have dined at that restaurant. The information you submit must follow our Content Guidelines: Conflict of Interest – Your reviews and feedback must be objective and unbiased. Personal Attacks – Your reviews and feedback can describe people relevant to your dining experience at a restaurant. You must not personally attack any individuals. Relevance – Your reviews and feedback must be relevant to the dining experience associated with your restaurant booking via dinein.pk. Plagiarism – Your reviews and feedback must be your own written work. Factual – Your reviews and feedback must be factual to the dining experience at the specific restaurant. Foreign Language – Reviews and feedback submitted not in English will be removed. Specific Complaints – You should contact the restaurant directly to discuss your complaint. Inappropriate Content – Your reviews and feedback must not include content that is obscene, racist, illegal, threatening, defamatory, pornographic, an invasion of privacy, political campaigning, false advertising, or false and misleading health case violations.

11. Promotions

From time to time, dinein.pk may conduct promotions and competitions, which may be governed by a separate set of rules that describe the promotion and competition, that may include eligibility requirements. It is your responsibility to read the rules to determine if your participation may be valid or restricted and to determine your requirements to participate.

12. Liability

Without affecting any of your statutory rights that cannot be lawfully excluded, we will not be liable for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site. We are provided table inventory supplied by each restaurant partner and we cannot oversell that inventory.

13. Copyright

Images and content on the dinein.pk website, dinein.pk mobile application(s), or any of our Partner websites and mobile applications may not be copied, saved or used in any format other than as incidental to your permitted use of our services.

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